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Is the Open Office Trend Responsible for Lack of Productivity?

Jason is an intrapreneur at a local car dealership in San Diego. He deals with brokers on the phone instead of customers in person most of the time, so his work is quite solitary in nature. He and I share this secluded style of work, where we interact with coworkers frequently but the majority of our most productive work is completed by ourselves.

Recently, Jason’s car dealership completed a remodel, and with the floor plan revamp, Jason’s formerly separate work space has been converted to an open-space office model. He reports feeling less productive than ever, which is much to the dismay of the dealership owners who were certain that the Google-style office would be a great fit for their employees.

What companies have adopted the open-space office trend?

According to the International Facility Management Association, about 70 percent of U.S. offices have no or low dividers between work spaces. Silicon Valley leads the way to bring down partitions – Google, Yahoo, eBay, American Express, and Goldman Sachs are all enthusiasts. Facebook CEO Mark Zuckerberg commissioned the famed architect Frank Gehry to construct the largest open-office floor plan in the world to house the company’s nearly 3,000 engineers.

Michael Bloomberg was an early adopter, and like other supporters, he commends the open-space trend for promoting transparency and fairness He famously took the model to city hall when he became mayor of New York, making “the Bullpen” a symbol of accessibility to and open communication with the chief of the city

Why do leaders choose an open-office floor plan?

These new floor plans maximize cost efficiency with more employees per square foot.  Managers get a sense of improved access to employee distractions, including social media surfing and personal cell phone use that absorb billing hours. Supervisors get the impression that the new work-space design improves camaraderie with supposed built-in cohesion of work groups via proximity.

Unfortunately,  leaders with open-office floor plans are getting a false sense of improved productivity. Creating collaboration spaces doesn’t mean people know how to collaborate. In order for this to happen, Executives have to invest in skill development for their teams. Communication, listening, as well as giving and receiving feedback are just some of the skills required for teams to enhance collaboration performance.

A 2013 study on workspace satisfaction found that:

  • 50% of employees reported that lack of sound privacy is a deterrent to productivity
  • 30% complained that lack of visual privacy is not preferred

On the flip side, the research found that:

  • 10% of closed-style office floor plans complained of constricted communication- one of the main benefits cited with the new trend.

In a previous study, researchers suggest that “the loss of productivity due to noise distraction was doubled (!) in open-plan offices compared to private offices.” In addition, the New Yorker reviewed open office workplace design, concluding that the perceived team-building benefits mask the negative work performance effects.

Although employees may get the feeling that they are part of an innovative, productive team, an openly arranged work space ends up damaging workers’ attention spans, productivity, creative thinking, and satisfaction. Instead, people tend to get more done and have a work preference for privacy, which has been shown to boost job satisfaction and performance. Executives need to take into account the various work and play preferences that keep people motivated.

Not everyone re-charges with other people. Not everyone is able to focus in an open-office environment. Rather, breakthrough moments often happen when we are in silence, solitude, and in a mindset of imaginative play. The value of alone time is important to understand to design an environment where people of all work and play preferences thrive- where employees have some privacy to explore creative solutions.

Tips for Professionals

  1. Understand the culture of the organization and make sure that your values are being lived out in these new open office spaces.  Be intentional about each space and how it is being used
  2. Create more private areas for work – individuals or small team rooms are effective
  3. Implement rules around interaction time – especially needed for the extraverts in the office – think pomodoro technique for groups not just individuals
  4. Limit surround sound office music – consider suggesting office plants as a functional and lush solution

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Team member Jim

Jim Babcock

Adjunct Facilitator

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Experience

Jim had a long and rich career with The Walt Disney Company that spanned 35 years. He joined The Walt Disney Company in 1986 as a Cast Member at the Disneyland Resort in Anaheim, California. He spent a majority of his career in development and communication roles across multiple Disney businesses, including Disney Store, Disney Consumer Products and Disney Institute. In these roles, Jim facilitated numerous skill-building and team-building programs. He has led classes ranging from coaching, customer-service, presentation techniques and behavioral styles that provide a blend of instruction, exercise, and role-play while linking the debrief back to company-specific objectives.

Jim has also been a host for an array of events. Since 1989, he has hosted hundreds of internal and external events for Disney and other companies/non-profits with audiences ranging from 15 to 2,000. The events have included award presentations, fund-raising galas, red-carpet interviews, and televised home shopping appearances.

What I Do At Ziksana

Jim is a Faciliatator with Ziksana Consulting, providing Leadership Development training to public and private sector clients in areas of communication, coaching, trust, motivation and innovation. His humorous and relatable teaching style makes him a participant favorite and often-requested facilitator.

How I Like To Play

Jim enjoys performing in improv shows and going on adventures with his niece. Since moving back to Michigan in 2021, he has started working part-time at a bakery and absolutely loves it.

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Kelby Kupersmid

ZIKSANA FACILITATOR

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Experience

Kelby is a Global Business Leadership and Coaching specialist who brings positivity, curiosity, and intellectual rigor to all of his projects. His diverse professional background, from working at a pre-revenue startup to a multi-billion-dollar financial institution, informs his unique approach to workplace innovation and efficacy.

Kelby is also a Co-Founder of Innovation Journey, a company that organizes business trips to Israel to explore its unique innovation ecosystem. He serves as Director of Leadership Programs, designing and facilitating unforgettable learning experiences to help professionals lead innovation in their careers and organizations.

What I Do At Ziksana

As Founder and CEO of Kinetic Development, Kelby partners with local and global organizations to increase their leadership effectiveness so they can enhance business results. He draws on his multidisciplinary experience to find a targeted approach that works for each client, combining assessments, individual and team coaching, and large group facilitation.

As an Executive Leadership Coach, Kelby helps ambitious professionals refine their mindset and skillset so they can unleash their full potential. He helps clients “get out of their own way” by illuminating blind spots and challenging limiting beliefs. Through crystal-clear development goals and strategies, they accelerate leadership skills to improve performance and business outcomes.

Background

Kelby is a first-generation U.S. American born to Jewish-Argentinian immigrants. He was born and raised in Southern California, has worked and studied in Latin America, Europe, and Asia, and traveled to over 20 countries across 5 continents. He holds a Bachelor of Arts in International Business from San Diego State University and a Master of Science in Global Business Leadership from the University of San Diego. He also holds a Professional Certified Coach (PCC) credential from the International Coaching Federation.

How I Like To Play

Kelby is a lifelong musician, having played guitar and rapped in award winning jazz, orchestra, and rock bands. He is currently on a 6-month road trip across the US in an RV.

Team member Chris W

Chris Watz

ZIKSANA FACILITATOR

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Experience

Chris has influenced senior leaders to achieve greater impact in rapid growth organizations for over 15 years. He has experience leading a variety of change initiatives including leadership development, culture change, and end-to-end business process improvement. For 10 years, Chris managed continuous improvement efforts at World Vision International. He led projects to enhance collaboration, develop leadership bench strength, and streamline resource and information flow across 90 countries. In partnership with McKinsey, Accenture and Booz Allen Hamilton, Chris’s leadership and evaluation expertise helped two industry pioneering projects make critical adjustments to achieve greater return on investment. As a result, World Vision began operating more effectively at a global scale, during a time of rapid organizational growth.

Chris received his M.A. from Claremont Graduate University in Organizational Behavior Psychology and Program Evaluation. He also holds certificates in Project Management, Lean /Six Sigma (Green Belt), and Structured Behavioral Interviewing. Chris also founded Watz Productivity, a Consulting Company that uses data-driven solutions and coaching to support Executive Teams undergoing rapid growth.

What I Do At Ziksana

Chris is a Facilitator, Consultant, and Executive Coach with Ziksana Consulting.

How I Like To Play

Chris has worked and travelled in 44 countries, and loves rock climbing and photography while visiting new places. He is passionate about helping people find fulfilling careers that help them do the things they love most in and out of work.

Team member Kane

Kane Luong

GRAPHIC DESIGNER & WEBSITE DEVELOPER

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Experience

Born and raised in San Diego, California, Kane received his B.A in Graphic Design from San Diego State University. He began his career with San Diego State University and then started his own design studio. He has worked with many local clients which include, Goal Success, Pho Ca Dao, Zeroline Golf, Solarflexion and Therapies For Success. He has a passion for solving complex business problems through design thinking, and consistently strives for the betterment of his work.

What I Do At Ziksana

Kane is Ziksana’s graphic designer and web developer. He designs participant workbooks, presentations, and supports website development.

How I Like To Play

One of Kane’s favorite activities is playing badminton. He also enjoys trying out new food, exploring places around San Diego and finding new trails to hike. Kane loves to travel internationally, and wants to explore more of Canada!

Team member Courtney

Courtney Hale

EXPERIENCE DESIGNER & PLAY PRODUCER

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Experience

Courtney is a graduate of The Edward R. Murrow School of Communication and began her career in Broadcast News as a producer at Washington State University. From there, she moved to Los Angeles, California where for over 10 years, she produced, wrote, and developed television programs for The Weather Channel, SyFy Network, Fox Sports, Sony Pictures Television, ABC Disney, NBC and CBS. In addition, she oversaw all aspects of production and prepared daily production plans for operations and filming. She relied heavily on her communications and client relations background as a liaison between cast, crew, agents, managers, publicists, the studio and the network.

Courtney also worked for The Found Animals Foundation; a nonprofit organization dedicated to reducing the use of euthanasia in the United States. She was brought on as the program manager responsible for developing, managing and launching their National Microchip Program and free Microchip Registry, partnering with shelters, clinics, rescue groups and veterinarians. Her other responsibilities included developing and producing the foundation’s corporate videos that were shown at trade shows and conferences. In addition to that, she spearheaded the Found Animals Foundation Awards where she was responsible for all event logistics, promotions, and marketing.

What I Do At Ziksana

Courtney is the “producer of play” and likes to wear many hats. Some of her daily activities include designing innovative and impactful experiences for clients, helping lead internal culture initiatives, and producing company events & videos.

How I Like To Play

Courtney feels lucky to be a part of the San Diego Improv community where she gets to perform regularly. Courtney also enjoys exploring lesser-known festivals (avocado/margarita festival, anyone?), discovering new vacation spots with her family, trying out new dinner recipes, and writing Hallmark Holiday movie scripts just for the fun of it.

Team member Chris P

Chris Pizarro

PLAYFUL PROJECT MANAGER

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Experience

With three years of experience in the field of event and project management, Chris excels in filling a critical gap in the field of Leadership Development. He was hired by the Center for Creative Leadership in 2012 as a Program Coordinator, delivering programs throughout the United States and in Latin America for non-profit and Fortune 500 clients. In this role, Chris was responsible for all program logistics, serving as the primary point of contact for the delivery team and participants. He was later promoted to a Sr. Program Coordinator role, overseeing the San Diego campus’ Open Enrollment product line. Chris also spent 3 years as an Assistant Store Director for Sprouts Farmers Market, managing around 100 employees from entry level to first time managers.

What I Do At Ziksana

Since joining the team in 2018, Chris has been providing operational, communications, and business process support to Ziksana Consulting. He is the master of Project Management and enables Ziksana to deliver exceptional services to multiple clients.

How I Like To Play

Chris enjoys living locally in his hometown of San Diego, CA. He takes pride in his city and enjoys attending and supporting local sporting events. On his time off, Chris enjoys spending quality time with his wife, daughter, and two lovable dogs. His passion for barbecuing is unparalleled.

Team member Laura

Laura Fleig

ZIKSANA FACILIATOR

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Experience

Laura is a New-York native with a degree in Criminal Justice & Psychology from the University of Albany. She moved to San Diego in 2014 and began working as a residential counselor for youth in the foster-care system. During this time, Laura became deeply interested in how to create a therapeutic group environment where people could heal and grow.

In 2018, Laura began working in the field of Learning and Development as a group facilitator at The University of California, San Diego. Using a high-ropes course as an experiential learning tool, Laura has facilitated over 50 leadership and team development programs for children, young adults, and professionals. Additionally, Laura has been guiding and facilitating transformational outdoor adventures since 2018. Using lessons from the outdoors, she facilitates impactful experiences that help people grow both personally and professionally.

What I Do At Ziksana

Laura is a Designer, Facilitator, and Coach at Ziksana. She also runs Ziksana’s social media accounts.

How I Like To Play

Laura enjoys taking on challenging sports and activities that push her physical and mental limits. She can be found skateboarding down Mission Boardwalk, catching waves at Ocean Beach, and sport-climbing throughout the Western United States.

Ziksana Founder Akshay Sateesh

Akshay Sateesh

FOUNDER & PRESIDENT

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Experience

Akshay started his career as a Business Development & Project Leader at DuPont’s BioMedical, where he led product development teams to launch medical device implants for surgeries. During his career at DuPont, he led two product development teams and developed collaborative partnerships to take the medical devices to market. His passion for leading others jump started his innovative approach to leadership development.

In 2008, Akshay combined his love for improvisational theatre and leadership by founding Ziksana Consulting. He began delivering playful workshops to biomedical companies, and quickly expanded to other industries based on Ziksana’s initial succees. Akshay has a M.A. in Leadership Studies and Group Dynamics, and is a Certified Stakeholder Centered Coach. He has facilitated programs in leadership development, innovation, and team dynamics for adults and children in the U.S., Malaysia, Singapore, Cambodia, India, and South Africa.

Akshay served as an Adjunct Faculty member for the Center for Creative Leadership in San Diego for over 5 years, as well as a Consultant for the Centre for Organization Effectiveness.

What I Do At Ziksana

Akshay is the founder of Ziksana Consulting, and serves as a Workshop Facilitor, Executive Coach, Experience Designer, and Keynote Speaker.

How I Like To Play

Akshay enjoys spending time with his young family and is known for his play versatility (he can play almost any sport and give you a run for your money). Apart from dancing in the car, playing a clown at his kids’ schools, and playing with strangers on his Nintendo Switch, Akshay loves photography, surfing, playing tennis, and diving with his wife, Brooke. He would like to spend more time developing his ukelele and magic skills.

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Akshay Sateesh

FOUNDER & PRESIDENT

Connect with Akshay

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Experience

Akshay started his career as a Business Development & Project Leader at DuPont’s BioMedical, where he led product development teams to launch medical device implants for surgeries. During his career at DuPont, he led two product development teams and developed collaborative partnerships to take the medical devices to market. His passion for leading others jump started his innovative approach to leadership development.

In 2008, Akshay combined his love for improvisational theatre and leadership by founding Ziksana Consulting. He began delivering playful workshops to biomedical companies, and quickly expanded to other industries based on Ziksana’s initial succees. Akshay has a M.A. in Leadership Studies and Group Dynamics, and is a Certified Stakeholder Centered Coach. He has facilitated programs in leadership development, innovation, and team dynamics for adults and children in the U.S., Malaysia, Singapore, Cambodia, India, and South Africa.

Akshay served as an Adjunct Faculty member for the Center for Creative Leadership in San Diego for over 5 years, as well as a Consultant for the Centre for Organization Effectiveness.

What I Do At Ziksana

Akshay is the founder of Ziksana Consulting, and serves as a Workshop Facilitor, Executive Coach, Experience Designer, and Keynote Speaker.

How I Like To Play

Akshay enjoys spending time with his young family and is known for his play versatility (he can play almost any sport and give you a run for your money). Apart from dancing in the car, playing a clown at his kids’ schools, and playing with strangers on his Nintendo Switch, Akshay loves photography, surfing, playing tennis, and diving with his wife, Brooke. He would like to spend more time developing his ukelele and magic skills.