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Building Trust at Work Through Play

“Trust is not a default. It is work and it is intentional. It is structured and it is disciplined.” Rex Miller , Author & Culture Change Expert

“We need to build trust in your team to get more done.” Perhaps you’ve heard your Leader say this at some point.  It’s easy to say, but hard to do. And you’re not alone.

According to  PwC’s Annual Global CEO survey, in 2017, across industries, levels of distrust at work have climbed to 55%. And CEOs aren’t the only ones feeling the tension: one in three employees surveyed don’t trust their manager.

How and Why Distrust Shows Up

If CEOs, managers, or Leaders of a company skate the edges of ethical behavior, hide information, take credit for others’ hard work, or flat out lie, the problem is obvious. Bullying, secretiveness, and pitting colleagues against one another can be a bit more passive and hard to identify. Unintended signals and communication breakdowns can be more subtle yet. All of these behaviors can deteriorate whatever level of trust you may have in your team or organization.

Managers often lack self-awareness, the organizational culture is risk-averse, or there is an overarching bottom-line mentality. Whatever the cause for distrust may be, intentionally building a culture of trust and communication at work is a worthy endeavor.

Why Build Trust at Work?

Employee experience is on the rise of recognition as a factor to attract and retain the best employees. To create a positive work environment, which we know leads to dramatic benefits for employers, leaders have to build a solid base of trust.

Employees in high-trust organizations are more productive, have more energy at work, collaborate better with their colleagues, and stay with their employers longer than people working at low-trust companies. Paul Zak has even derived a mathematical relationship between trust and economic performance.

High-trust organizations systematically create a valuable employee experience first. Employees are then motivated to create and deliver more value to their customers consistently and, in turn, more value to key stakeholders. As Stephen M. R. Covey puts simply in The Speed of Trust, “When you increase the level trust at work, cost goes down, and the speed of work goes up.”

Social science agrees- a 2013 research study that shows that a feeling of trust at work leads to higher organizational self-esteem, which leads to higher productivity. Further, a 2007 study demonstrated that trust at work begets higher productivity at work.

Plus, the neuroscience of trust tells us that trust increases oxytocin levels, which has been shown to improve empathy and prosocial behavior at work. And the relationship is reciprocal and upward-spiraling: oxytocin also increases trust. Trust yields more trust.

The Recipe For Building Trust

Google tells us the best teams feel psychologically safe, which is a foundation of trust-building, but how do we build that safety?

Our view at Ziksana Consulting is to identify Play as the human element and Productivity as the execution element. Both are critical to building trusting relationships in a team and organization.  

Play includes aspects like authentic connection and integrity. Productivity includes aspects like credibility and reliability. When all four of these elements exist in organizational culture, there is a high level of trust at work.

And you’ll be able to tell: high-trust organizations have employees and teammates who become visible advocates for your business and its people.

      1. Authentic Connection

  • Co-create a safe environment where people can support and challenge one another freely
  • Celebrate your and others’ successes (even the small ones) to show you care
  • Share or create common experiences that give people common emotions to connect with others to develop empathy.
    • In Practice: At Ziksana, we have a Weekly Learning Hour where our team members sign up to share our values and history. Sometimes we venture together out into San Diego to learn something new together – See our blog on Wonder Spaces. We also love Escape Rooms.

        2. Integrity

  • Walk the Talk: behave in close alignment with your values (make sure you know them first)
  • Make decisions for both short and long term benefits
  • Eliminate any hidden agendas behind behaviors or decisions
  • Do the ‘right thing’ when nobody’s watching
    • In Practice: Pause to wipe down the counters in the bathroom. Trust is built in the small, in-between moments. Be glad to cultivate culture in every moment by demonstrating care and ownership of your workspace.

          3. Credibility

  • Meet your deadlines and hit your goals (make sure you have clear expectations of success first)
  • Be ready and willing to learn if you don’t perform
  • Be willing to say “I don’t know” and ask for help quickly
  • Reflect on criticisms and objections to make your final decision stronger
    • In Practice: In a brainstorming meeting, take an idea you don’t agree with and talk through why you disagree with it with your group. Teams that disagree and know where that disagreement stems from can build a culture of trust faster.

         4. Reliability

  • Produce valuable, quality work on time
  • Follow-through: only make promises you can keep to be dependable (Know how to move projects forward despite disruptions and surprises)
  • Be conscientious: careful, thoughtful, and patient
  • Take action when values are violated
    • In Practice: If your value is “Always think of clients first,” and the behavior you saw was short-changing the clients in a team meeting, then challenge the violator by asking, “How does that decision exemplify “always think of clients first”?

Building trust is a dynamic process of moving between these four attributes of productivity and play. People earn trust not just with Productivity – completing tasks- but also with Play – connecting on a human level. Leaders of teams or organizations need to be aware of when they focus on one side more than the other and gauge the right time to balance one side with fuel from the other.  

Here’s one thing you can do today to build trust with your teams at work:

Have a specific conversation about one element of trust that is working and lacking with someone on your team.  Don’t use the word ‘trust’ in that conversation.

Dig deeper to find out how much trust you have in your workplace relationships, communication strategies, and employee engagement: Contact us today for a Quick Trust Diagnostic!

Learn Applied Improvisation techniques to break the ice at your next meeting or event!

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CALL US

619.354.8326

EMAIL US

info@ziksanaconsulting.com

ADDRESS

3692 Fifth Ave
San Diego, CA 92103

let's connect

Team member Jim

Jim Babcock

Adjunct Facilitator

Connect with Jim

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Experience

Jim had a long and rich career with The Walt Disney Company that spanned 35 years. He joined The Walt Disney Company in 1986 as a Cast Member at the Disneyland Resort in Anaheim, California. He spent a majority of his career in development and communication roles across multiple Disney businesses, including Disney Store, Disney Consumer Products and Disney Institute. In these roles, Jim facilitated numerous skill-building and team-building programs. He has led classes ranging from coaching, customer-service, presentation techniques and behavioral styles that provide a blend of instruction, exercise, and role-play while linking the debrief back to company-specific objectives.

Jim has also been a host for an array of events. Since 1989, he has hosted hundreds of internal and external events for Disney and other companies/non-profits with audiences ranging from 15 to 2,000. The events have included award presentations, fund-raising galas, red-carpet interviews, and televised home shopping appearances.

What I Do At Ziksana

Jim is a Faciliatator with Ziksana Consulting, providing Leadership Development training to public and private sector clients in areas of communication, coaching, trust, motivation and innovation. His humorous and relatable teaching style makes him a participant favorite and often-requested facilitator.

How I Like To Play

Jim enjoys performing in improv shows and going on adventures with his niece. Since moving back to Michigan in 2021, he has started working part-time at a bakery and absolutely loves it.

A white man smiling in a green circle background

Kelby Kupersmid

ZIKSANA FACILITATOR

Connect with Kelby

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Experience

Kelby is a Global Business Leadership and Coaching specialist who brings positivity, curiosity, and intellectual rigor to all of his projects. His diverse professional background, from working at a pre-revenue startup to a multi-billion-dollar financial institution, informs his unique approach to workplace innovation and efficacy.

Kelby is also a Co-Founder of Innovation Journey, a company that organizes business trips to Israel to explore its unique innovation ecosystem. He serves as Director of Leadership Programs, designing and facilitating unforgettable learning experiences to help professionals lead innovation in their careers and organizations.

What I Do At Ziksana

As Founder and CEO of Kinetic Development, Kelby partners with local and global organizations to increase their leadership effectiveness so they can enhance business results. He draws on his multidisciplinary experience to find a targeted approach that works for each client, combining assessments, individual and team coaching, and large group facilitation.

As an Executive Leadership Coach, Kelby helps ambitious professionals refine their mindset and skillset so they can unleash their full potential. He helps clients “get out of their own way” by illuminating blind spots and challenging limiting beliefs. Through crystal-clear development goals and strategies, they accelerate leadership skills to improve performance and business outcomes.

Background

Kelby is a first-generation U.S. American born to Jewish-Argentinian immigrants. He was born and raised in Southern California, has worked and studied in Latin America, Europe, and Asia, and traveled to over 20 countries across 5 continents. He holds a Bachelor of Arts in International Business from San Diego State University and a Master of Science in Global Business Leadership from the University of San Diego. He also holds a Professional Certified Coach (PCC) credential from the International Coaching Federation.

How I Like To Play

Kelby is a lifelong musician, having played guitar and rapped in award winning jazz, orchestra, and rock bands. He is currently on a 6-month road trip across the US in an RV.

Team member Chris W

Chris Watz

ZIKSANA FACILITATOR

Connect with Chris 

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Experience

Chris has influenced senior leaders to achieve greater impact in rapid growth organizations for over 15 years. He has experience leading a variety of change initiatives including leadership development, culture change, and end-to-end business process improvement. For 10 years, Chris managed continuous improvement efforts at World Vision International. He led projects to enhance collaboration, develop leadership bench strength, and streamline resource and information flow across 90 countries. In partnership with McKinsey, Accenture and Booz Allen Hamilton, Chris’s leadership and evaluation expertise helped two industry pioneering projects make critical adjustments to achieve greater return on investment. As a result, World Vision began operating more effectively at a global scale, during a time of rapid organizational growth.

Chris received his M.A. from Claremont Graduate University in Organizational Behavior Psychology and Program Evaluation. He also holds certificates in Project Management, Lean /Six Sigma (Green Belt), and Structured Behavioral Interviewing. Chris also founded Watz Productivity, a Consulting Company that uses data-driven solutions and coaching to support Executive Teams undergoing rapid growth.

What I Do At Ziksana

Chris is a Facilitator, Consultant, and Executive Coach with Ziksana Consulting.

How I Like To Play

Chris has worked and travelled in 44 countries, and loves rock climbing and photography while visiting new places. He is passionate about helping people find fulfilling careers that help them do the things they love most in and out of work.

Team member Kane

Kane Luong

GRAPHIC DESIGNER & WEBSITE DEVELOPER

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Experience

Born and raised in San Diego, California, Kane received his B.A in Graphic Design from San Diego State University. He began his career with San Diego State University and then started his own design studio. He has worked with many local clients which include, Goal Success, Pho Ca Dao, Zeroline Golf, Solarflexion and Therapies For Success. He has a passion for solving complex business problems through design thinking, and consistently strives for the betterment of his work.

What I Do At Ziksana

Kane is Ziksana’s graphic designer and web developer. He designs participant workbooks, presentations, and supports website development.

How I Like To Play

One of Kane’s favorite activities is playing badminton. He also enjoys trying out new food, exploring places around San Diego and finding new trails to hike. Kane loves to travel internationally, and wants to explore more of Canada!

Team member Courtney

Courtney Hale

EXPERIENCE DESIGNER & PLAY PRODUCER

Connect with Courtney

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Experience

Courtney is a graduate of The Edward R. Murrow School of Communication and began her career in Broadcast News as a producer at Washington State University. From there, she moved to Los Angeles, California where for over 10 years, she produced, wrote, and developed television programs for The Weather Channel, SyFy Network, Fox Sports, Sony Pictures Television, ABC Disney, NBC and CBS. In addition, she oversaw all aspects of production and prepared daily production plans for operations and filming. She relied heavily on her communications and client relations background as a liaison between cast, crew, agents, managers, publicists, the studio and the network.

Courtney also worked for The Found Animals Foundation; a nonprofit organization dedicated to reducing the use of euthanasia in the United States. She was brought on as the program manager responsible for developing, managing and launching their National Microchip Program and free Microchip Registry, partnering with shelters, clinics, rescue groups and veterinarians. Her other responsibilities included developing and producing the foundation’s corporate videos that were shown at trade shows and conferences. In addition to that, she spearheaded the Found Animals Foundation Awards where she was responsible for all event logistics, promotions, and marketing.

What I Do At Ziksana

Courtney is the “producer of play” and likes to wear many hats. Some of her daily activities include designing innovative and impactful experiences for clients, helping lead internal culture initiatives, and producing company events & videos.

How I Like To Play

Courtney feels lucky to be a part of the San Diego Improv community where she gets to perform regularly. Courtney also enjoys exploring lesser-known festivals (avocado/margarita festival, anyone?), discovering new vacation spots with her family, trying out new dinner recipes, and writing Hallmark Holiday movie scripts just for the fun of it.

Team member Chris P

Chris Pizarro

PLAYFUL PROJECT MANAGER

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Experience

With three years of experience in the field of event and project management, Chris excels in filling a critical gap in the field of Leadership Development. He was hired by the Center for Creative Leadership in 2012 as a Program Coordinator, delivering programs throughout the United States and in Latin America for non-profit and Fortune 500 clients. In this role, Chris was responsible for all program logistics, serving as the primary point of contact for the delivery team and participants. He was later promoted to a Sr. Program Coordinator role, overseeing the San Diego campus’ Open Enrollment product line. Chris also spent 3 years as an Assistant Store Director for Sprouts Farmers Market, managing around 100 employees from entry level to first time managers.

What I Do At Ziksana

Since joining the team in 2018, Chris has been providing operational, communications, and business process support to Ziksana Consulting. He is the master of Project Management and enables Ziksana to deliver exceptional services to multiple clients.

How I Like To Play

Chris enjoys living locally in his hometown of San Diego, CA. He takes pride in his city and enjoys attending and supporting local sporting events. On his time off, Chris enjoys spending quality time with his wife, daughter, and two lovable dogs. His passion for barbecuing is unparalleled.

Team member Laura

Laura Fleig

ZIKSANA FACILIATOR

Connect with Laura

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Experience

Laura is a New-York native with a degree in Criminal Justice & Psychology from the University of Albany. She moved to San Diego in 2014 and began working as a residential counselor for youth in the foster-care system. During this time, Laura became deeply interested in how to create a therapeutic group environment where people could heal and grow.

In 2018, Laura began working in the field of Learning and Development as a group facilitator at The University of California, San Diego. Using a high-ropes course as an experiential learning tool, Laura has facilitated over 50 leadership and team development programs for children, young adults, and professionals. Additionally, Laura has been guiding and facilitating transformational outdoor adventures since 2018. Using lessons from the outdoors, she facilitates impactful experiences that help people grow both personally and professionally.

What I Do At Ziksana

Laura is a Designer, Facilitator, and Coach at Ziksana. She also runs Ziksana’s social media accounts.

How I Like To Play

Laura enjoys taking on challenging sports and activities that push her physical and mental limits. She can be found skateboarding down Mission Boardwalk, catching waves at Ocean Beach, and sport-climbing throughout the Western United States.

Ziksana Founder Akshay Sateesh

Akshay Sateesh

FOUNDER & PRESIDENT

Connect with Akshay

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Experience

Akshay started his career as a Business Development & Project Leader at DuPont’s BioMedical, where he led product development teams to launch medical device implants for surgeries. During his career at DuPont, he led two product development teams and developed collaborative partnerships to take the medical devices to market. His passion for leading others jump started his innovative approach to leadership development.

In 2008, Akshay combined his love for improvisational theatre and leadership by founding Ziksana Consulting. He began delivering playful workshops to biomedical companies, and quickly expanded to other industries based on Ziksana’s initial succees. Akshay has a M.A. in Leadership Studies and Group Dynamics, and is a Certified Stakeholder Centered Coach. He has facilitated programs in leadership development, innovation, and team dynamics for adults and children in the U.S., Malaysia, Singapore, Cambodia, India, and South Africa.

Akshay served as an Adjunct Faculty member for the Center for Creative Leadership in San Diego for over 5 years, as well as a Consultant for the Centre for Organization Effectiveness.

What I Do At Ziksana

Akshay is the founder of Ziksana Consulting, and serves as a Workshop Facilitor, Executive Coach, Experience Designer, and Keynote Speaker.

How I Like To Play

Akshay enjoys spending time with his young family and is known for his play versatility (he can play almost any sport and give you a run for your money). Apart from dancing in the car, playing a clown at his kids’ schools, and playing with strangers on his Nintendo Switch, Akshay loves photography, surfing, playing tennis, and diving with his wife, Brooke. He would like to spend more time developing his ukelele and magic skills.

A white man smiling in a green circle background

Akshay Sateesh

FOUNDER & PRESIDENT

Connect with Akshay

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Experience

Akshay started his career as a Business Development & Project Leader at DuPont’s BioMedical, where he led product development teams to launch medical device implants for surgeries. During his career at DuPont, he led two product development teams and developed collaborative partnerships to take the medical devices to market. His passion for leading others jump started his innovative approach to leadership development.

In 2008, Akshay combined his love for improvisational theatre and leadership by founding Ziksana Consulting. He began delivering playful workshops to biomedical companies, and quickly expanded to other industries based on Ziksana’s initial succees. Akshay has a M.A. in Leadership Studies and Group Dynamics, and is a Certified Stakeholder Centered Coach. He has facilitated programs in leadership development, innovation, and team dynamics for adults and children in the U.S., Malaysia, Singapore, Cambodia, India, and South Africa.

Akshay served as an Adjunct Faculty member for the Center for Creative Leadership in San Diego for over 5 years, as well as a Consultant for the Centre for Organization Effectiveness.

What I Do At Ziksana

Akshay is the founder of Ziksana Consulting, and serves as a Workshop Facilitor, Executive Coach, Experience Designer, and Keynote Speaker.

How I Like To Play

Akshay enjoys spending time with his young family and is known for his play versatility (he can play almost any sport and give you a run for your money). Apart from dancing in the car, playing a clown at his kids’ schools, and playing with strangers on his Nintendo Switch, Akshay loves photography, surfing, playing tennis, and diving with his wife, Brooke. He would like to spend more time developing his ukelele and magic skills.